Building the Future

O&M services include the following:

  • Hardware and Software configuration management

  • Enterprise and stand-alone patch management solutions

  • Identification and distribution of security patches

  • Efficient, automated and policy-based electronic software distribution

  • Enterprise software distribution and management

  • Hardware and Software infrastructure design to match your business environment

  • Management of operating system (OS) and required applications imaging

  • Support of enterprise-level and department-level requirements for software distributions

  • Standard monthly reporting and weekly status reports

  • Software as a Service (SaaS)

Managed IT Services

Our service desk contributions are essential to our customer support model. As the primary point-of-contact (POC), our service desk provides multi-tier incident and request management resolution via desk-side or remote access support. The service desk team ensures proper categorization, prioritization, and documentation of all monitored and reported end-user provided systems. In addition to our service desk team being the POC for managed IT services, all tier 1 support will be provided to resolve incidents and requests on the first contact, and if required, tickets will be provided to tier 2 and tier 3 support teams and subject matter experts (SMEs).

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Managed IT Services include the following:  

  • Skilled tier 1, 2 and 3 SME and technical support personnel for 24/7/365 hardware and software break-fix support

  • Best in class incident and problem management in adherence to ITIL methodology

  • Timely delivery of resolutions with preventative action of incident recurrence

  • Integrated incident management structured to build a knowledge base (KB).

  • Problem management resolution by identifying trending incidents with similar issues

  • Incorporation of CMDB to recognize cascading impact of incidents during root cause analysis (RCAs)

Cybersecurity Services include the following:

  • Strategic approach to align information security policy and procedures with business goals

  • Enterprise and local systems threat management to detect and issuance of flaws and vulnerability remediation.

  •  IT risk assessments to identify risk and compliance concerns to take decisive measures

  • Project security collaboration on the architecture and implementation of the technology to ensure optimization of the security of the enterprise IT infrastructure.

  • Incident and problem management to improve and enhance cyber attacks

  • Identity and Access Management (IAM) to design, implement and test IAM systems to better enable operations

  • Awareness training to encourage security and risk reduction with staff and support personnel​

It is our goal to deliver an effective and cost-efficient systems integration solution to our customers. We conduct an in-depth analysis and requirements gathering of your organization and business needs to designated systems development and operational requirements. Our team’s architecture and development capabilities provide code development, testing, configuration and change management, and production deployment using various DevOps approaches.  

 

Systems Integration include the following:

  • Application design and architecture services

  • Software and hardware modernization

  • Custom application development

  • Integrated service offerings for end-to-end enterprise applications lifecycle management

  • Creative commercial models that allow for business-aligned and outcome-based technical solution

  • Deep enterprise application integration solutions capabilities and skills aligned with industry best practices

  • Business application consulting capabilities through deep domain experience and technology expertise

Let’s Connect

Thank you for visiting our website and for your inquiry about our services, please do not hesitate to contact us for more information, a consultation, questions, or a maintenance request.

DeMarcus Willis, Owner

T: 678.439.1667

E: demarcus@willismgmtservice.com

Maintenance request: info@willismgmtservice.com